Privacy Policy for the Dacreo Support Portal
Last updated: Nov 18, 2024
Welcome to the Dacreo Support Portal! We are committed to protecting your privacy and ensuring a secure experience while using our site. This Privacy Policy explains how we handle any data we collect, our commitment to compliance with GDPR and CMMC Level 1 standards, and our goals to eliminate unnecessary dependencies or external trackers.
1. Data Collection and Purpose
We collect and process only the minimal data necessary to provide you with our services. Our data collection practices are as follows:
- Account Information: For registered users, we collect information such as name, email address, and organization affiliation to facilitate support interactions, license management, and product access.
- Usage Information: We may collect anonymized usage data to improve service functionality and maintain security and performance.
We do not use third-party tracking services or analytics that could share data with external parties. All information is processed and stored locally on our systems.
2. Data Storage and Security
Your data is stored securely on servers located within the European Union, in compliance with GDPR and CMMC Level 1 requirements. We implement security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Secure Storage: Data is stored on secure servers with restricted access.
- Event Logging: All access and interactions with the platform, including API interactions and file downloads, are logged for accountability and security purposes.
Our goal is to retain only the information necessary for the operation of the support portal and the delivery of services.
3. User Rights
We respect your privacy rights and comply with GDPR requirements for data access and management. Specifically:
- Access: You may request a copy of the personal data we hold about you.
- Correction: You have the right to correct any incorrect or incomplete personal information.
- Deletion: You may request the deletion of your personal information at any time.
- Portability: Upon request, we can provide your data in a portable format.
- Objections and Restrictions: You may request to restrict processing of your data or object to specific data processing activities.
For inquiries regarding your rights, please contact us at privacy@dacreo.io.
4. Data Retention
We retain your personal information only as long as it is necessary to fulfill the purposes outlined in this policy or as required by law. Upon account deletion or request, we will remove your data from our active systems.
5. Data Sharing
We do not sell, lease, or share your personal information with third parties. Your data is accessible only to authorized Dacreo Support Portal administrators for the purpose of providing support and maintaining the portal.
6. Compliance with GDPR and CMMC Level 1
Our platform is designed with privacy and security as a priority. We have implemented measures to ensure:
- Data Minimization: Only essential data is collected and stored.
- Anonymization: We anonymize usage information where possible.
- Secure Access: Only authorized personnel can access personal information.
- Logging: All interactions and access are logged to provide a verifiable record of data access.
7. Cookies
Our site uses cookies solely for authentication and user experience. No tracking or advertising cookies are used. Session cookies, necessary for secure login and navigation, are stored in compliance with GDPR requirements.
8. For Registered Users
For users who register on our site, we store the personal information provided in their user profile. Registered users can access, view, and edit their personal information at any time, except for their username. Website administrators can also access and edit user information, as necessary, to provide support services.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. We will notify users of any significant updates and provide the updated Privacy Policy on our website.
10. Contact Us
For any questions or concerns regarding this Privacy Policy, data protection practices, or your rights, please contact us at:
Dacreo Support Portal
Email: privacy@dacreo.io
Website: https://support.dacreo.io
Thank you for trusting the Dacreo Support Portal with your information.